Penn Medicine’s transformation playbook – Becker’s Hospital Review

Healthcare organizations are rapidly looking for scalable solutions that improve access, promote efficiency and support the workforce. At Pen Medicine in Philadelphia, two such initiatives are re-shaping care distribution: hospital-house and ambient AI documentation.

As part of an enterprise care transformation strategy, Pen Medicine is reconsideration of delivery through two major initiatives: The Pen Acute Care at Home (PATH) Program (PATH) Program and The Rollout of Surprise AI Documentation Tools, Raina Merchant, MD, Vice Pressure and Chiif transforce The Executive Director of the Center for Health Care Transformation and Innovation of the School of Medicine and Pen Medicine. Baker,

Way forward

Penn Medicine recently launched its path program, which infections the eligible infection in the setting of the house. The program, which treats conditions such as pneumonia, is designed to reduce hospital congestion and improve the patient’s satisfaction. Its development, Dr. Merchant said, “was informed by clinical evidence, operational insights and patient preferences.

“Our decision was actually informed by a combination of clinical evidence, operational insights and really patient preference,” he said. “During the epidemic, we first observed that hospital-level care can be delivered safely and effectively at home with strong clinical consequences.”

Dr. Merchant said that many patients felt more “comfortable, more supported” while recovering at home – validated the push to scale the model. The path emerged as a natural expansion, with a foundation via pen medicine in the non-tin services of the house.

“We think it as re -care. Instead of patients in the hospital to stay and stay in the hospital, we are bringing hospitals for our patients,” he said.

To detect success, the health system is monitoring traditional matrix such as read -up rates and living lengths, as well as widespread indicators such as patient experience, workforce satisfaction and geographical access.

“Path program insurance is unknowable – it does not matter how a person will pay for in -post care. It is about clinical suitability and requirement,” Dr. Merchant said.

Embrace

While the path program changes, where care is provided, the pen medicine is also reconsideration on how care is documented – aimed at reducing the charting burden of physicians through ambient AI equipment.

Dr. Merchant said, “Surprising and encouraging how soon doctors have adopted it.” “There may be initial questions about how to include it in their practice, but once they left the documentation time and they could focus more on the patient’s interaction – it became clear.”

He said that what started in the form of top-down purinogen has turned into a movement operated by a physician.

“This is not a technique that we have to push. A lot of pulled. Physicians are asking for it, recommending peers, and seeing it as a meaningful solution for long -lasting pain points.”

Although the emergency department of the pen has not yet implemented the equipment, Dr. Merchant – An emergency physician – said that the concept is strongly echoed in characteristics.

“This idea of ​​talking to patients while trying to document at the same time is one who resonates with every physician,” he said.

To assess the impact, the pen hour charting trends and provider are tracking satisfaction surveys.

Dr. Merchant said, “Initial results suggest that there is a real decrease in the charting of the hour and there is an increase in satisfaction related to the provider.” “We hear such things,” I am leaving work first, “less pajamas time,” and “I can really hear more during the journey.” This is a big sign that we are moving in the right direction.

Scale change

These programs are part of a comprehensive change agenda in the pen, which uses a portfolio-based approach to manage several systemwide initiatives.

“We do not consider them as silent efforts,” Dr. Merchant said. “We seek opportunities for infrastructure, learning and support models sharing in projects.

One of the most important lessons from Penn’s Parivartan Yatra: the value of co-building with clinical teams to solve frontline challenges.

“Our success in change is as much about changing management and trust as it is about technology,” Dr. Merchant said. “It’s not just about what we are making – it’s about whom we make it with and how it improves care.”